Information Systems for eGovernment
The concept of service is at the center of the book. The methodology is focused on quality of services as a key factor for eGovernment initiatives. Since its grounding is in a project whose goal has been to develop a methodology for eGovernment in Mediterranean countries it is called eG4M. Furthermore, eG4M aims at encompassing the relationships existing between ICT technologies and social contexts of service provision, organizational issues, and juridical framework, looking at ICT technologies more as a means than an end. eG4M satisfies a real need of constituencies and stakeholders involved in eGovernment projects, confirmed in the eG4M experimentations and in previous preliminary experiences in the Italian Public Administrations. A structured process is needed that provides a clear perspective on the different facets that eGovernment initiatives usually have to challenge and disciplines the complex set of decisions to be taken. The available approaches to eGovernment usually provide..
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